On its way to establishing its digital government, Vietnam is looking to take some examples from nations like Estonia, which managed to bring public services to a level that serves the public and emanates trust. In Estonia, all citizens have their own ID cards which can be used for many purposes, reflecting the nation’s successful digital transformation drive. After three years of living in Silicon Valley – one of the global hubs for innovative IT, Estonia’s former President Toomas Hendrik Ilves discovered a paradox. Despite the presence of some of the most successful tech companies worldwide, some things still worked like they did back in the 1950s. When he needed to get his driver’s licence, Ilves had to go out, visit the government office, fill out forms, and wait for hours before being able to submit his application. The entire process would take weeks of waiting. Unlike a digital life with smartphones, clouds, and highly intertwined applications, administrative and public services in many economies are crawling far behind when it comes to innovation and user experience. Although attempts have been made to lift governance into the 21st century, security issues have so far impeded the development of accessible public services…. Read full this story
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