Figures from the CAAV show that between July 13-20, more than 890 out of 3,415 flights were delayed, accounting for 26.12 per cent of total. The number of cancelled ones was 76, making up 2.18 per cent of total.— Photo vov HA NOI (VNS) — Most airlines have been accused of dodging compensation for passengers held up by delayed or cancelled flights, a Civil Aviation Administration of Viet Nam (CAAV) inspection team said yesterday. Figures from the CAAV show that between July 13-20, more than 890 out of 3,415 flights were delayed, accounting for 26.12 per cent of total. The number of cancelled ones was 76, making up 2.18 per cent of total. The CAAV inspection team reported on the findings from a survey of flights at Viet Nam's three international airports, Tan Son Nhat in HCM City, Noi Bai in Ha Noi and Da Nang between July13 and 20. CAAV deputy director and head of the inspection team Vo Huy Cuong said that the team found shortcomings on service quality, which could have … [Read more...] about Passengers pay for flight delays
Delayed cancelled flight compensation
VN carriers dispute low compensation claims
VietNamNet Bridge – The compensation offered to passengers for delayed or cancelled flights in Viet Nam is much lower than what is offered in other countries, a civil aviation official has said. In Viet Nam, most airlines only refunded the price of tickets and the additional amount of VND300,000 ($14.1). — Photo doisongphapluat Speaking at a seminar last week, on the rights of passengers during cancelled and delayed flights, Director of the Civil Aviation Administration of Viet Nam (CAAV) Lai Xuan Thanh said that in European Union countries, the lowest level of compensation for delayed or cancelled flights was 250 euro (US$33.8). In Viet Nam, he said most airlines only refunded the price of tickets and the additional amount of VND300,000 ($14.1). "Most passengers have no idea about their benefits and instead demand compensation from the airlines," he said, adding that this was the responsibility of the CAAV. He admitted that passengers did not know where and who to … [Read more...] about VN carriers dispute low compensation claims
Thousands of flights delayed in August
Statistics of CAAV shows that late arrivals made up 62.7 per cent of delayed flights in August 2014. – Photo Event.net.vn HA NOI (Biz Hub) — Exactly 2,057 or 13.8 per cent of the14,942 flights to and from Viet Nam in August 2014 were delayed, according to the Civil Aviation Authority of Viet Nam (CAAV). Figures from the CAAV also showed that Jetstar Pacific topped the list of airlines with the highest rate of delayed fights at 25.1 per cent, followed by VietJet Air, Vietnam Airlines and Vasco. Viet Nam Airlines had the most number of cancelled flights at 58, followed by VietJet Air with 18. Jetstar Pacific cancelled only one flight while Vasco had no cancellations. The figures also showed that late arrivals made up 62.7 per cent of delayed flights while technical malfunctions, poor service at airports and flight management problems made up 29.9 per cent, and poor weather conditions and other reasons made up seven per cent. In a bid to protect passengers, the CAAV has … [Read more...] about Thousands of flights delayed in August
Passengers of canceled flights to get higher compensation
Passengers of canceled flights to get higher compensation Le Anh Compensation for passengers of delayed and canceled flights will be adjusted up in the coming time as the Civil Aviation Authority of Vietnam (CAAV) is mulling a series of measures to protect the interests of passengers. In an emailed interview with The Saigon Times Daily, CAAV director general Lai Xuan Thanh talked about the steps the agency is taking to improve the situation and reduce aviation rule violations. Excerpts: The Saigon Times Daily: You once said that the current compensation levels for passengers of delayed and cancelled flights are far lower than other countries. Will CAAV tell airlines to pay higher compensation for affected guests in the future? - Lai Xuan Thanh: It is true that the current compensation remains low. While compensation payments for flight delays and cancellations in European countries are at least 250 euros, those in Vietnam range from VND100,000 and VND300,000 depending on distances … [Read more...] about Passengers of canceled flights to get higher compensation
Under new rule, Vietnamese airlines required to refund tickets after 5-hour delays
Air passengers in Vietnam are now entitled to refunds when their flights are delayed by five hours or longer. The rule, set by the Ministry of Transport in a new circular, took effect Sunday and is a welcome development among local travelers. In Vietnam, many airlines have been criticized for bad treatment towards customers in the event of flight delays and cancellations. It was the first time the transport ministry explicitly stated the rule, even though the right to ask for refunds had been previously stipulated in Vietnam’s laws. In the new circular, the ministry continued to include regulations on airlines’ “minimum obligations” to their passengers in case of flight delays and cancellations. Among these obligations, affected passengers have to be provided accommodations while waiting for their next flights. The circular, however, did not mention how airlines will be punished if they fail to meet those requirements. Lack of proper punishments seems to … [Read more...] about Under new rule, Vietnamese airlines required to refund tickets after 5-hour delays