In 2017, the Ministry of Industry and Trade’s Vietnam Competition Authority received a large number of complaint letters related to the quality of goods and services of Lazada, while DeAura has made its name by swindling thousands of customers into debt. Lazada received the most complaints in 2017, according to VCA According to the Vietnam Competition Authority (VCA)’s annual report released on its website, the authority processed about 1,000 requirements and feedbacks from customers in 2017 received via its hotline, email, its website, and post. Some of the businesses hit by the most complaints are Recess Co., Ltd. (lazada.vn), Cat Hung Thinh Trading Co., Ltd., and DeAura Vietnam Co., Ltd. Accordingly, VCA has received a large number of complaint letters on the quality of products and services at lazada.vn, as well as delays in delivery, goods being different from the advertisements, delivering used/old items or the wrong articles, repudiating liability, … [Read more...] about Lazada and DeAura the biggest pains for customers in 2017
Viet Nam News HCM CITY – Online shopping platform Lazada.vn on Thursday announced that it would cooperate with international and domestic fashion and cosmetic companies to become the leading fashion and cosmetic online shopping platform in Việt Nam. The company said the market had great potential as many of its customers, most of whom are women, now care about these products. Lazada cited a report from Q&ME which said that 73 per cent of customers shop online for fashion items. To achieve its goal, the company on Thursday announced its partnership with the giant firm, Âu Châu Fashion and Cosmetic Company Ltd (ACFC). Accordingly, famous brands distributed by ACFC, including Calvin Klein Jeans, Calvin Klein Underwear, Levi’s, Dune and Diesel, will be sold on the online shopping platform. Along with ACFC, the company will sign contracts with other domestic and foreign fashion brands, according to Nguyễn Thanh Thuỷ, a senior official … [Read more...] about Lazada aims to become online leader in fashion, cosmetic categories
Lazada is closing offices across Southeast Asia and Hanoi has not managed to dodge the axe. Lazada closing Hanoi office located in 838 Bach Dang, Hai Ba Trung district Lazada Vietnam has confirmed closing its Hanoi office and move all operations to Ho Chi Minh City. The reason provided is not clear as the firm only cites ambitions to unify management and make training easier. “Most of the employees at the Hanoi office will retain their position or the position they would like in compliance with the company’s policy. They will also be supported when moving to Lazada in Ho Chi Minh City,” the representative of Lazada Vietnam told Zing.vn. However, while some employees are indeed moving to Ho Chi Minh City, the majority of the Hanoi staff have quit, according to the newswire. The demand for online shopping in the northern area in general and Hanoi in particular is increasing. Thus, Lazada Vietnam is developing its logistics department in Hanoi, including … [Read more...] about Lazada closing Hanoi office affects one hundred employees
A Lazada worker delivers products to customers. The company is all set to use electric bicycles for delivery in major cities, saying it will reduce costs and time. — VNS PhotoViet Nam News HCM CITY — Online marketplace Lazada.vn has announced that 30 per cent of its orders this year would be delivered on bicycles. Vũ Đức Thịnh, director of Lazada E-logistic Company (LEL Express), said his company has trialled delivery by electric bicycles since 2017. While he did not reveal the total number of bikes to be used, he said shipping by bicycle would help Lazada save cost by 30 per cent and reduce delivery time by 20 per cent. The bikes would be used in main districts of major urban hubs like HCM City and Hà Nội. Thịnh said each bike would have a large box at the back so that delivery people do not have to come back to the store frequently. “To meet the demand from the strong growth of e-commerce, instead of doubling delivery … [Read more...] about Lazada to use bicycles for delivery
A customer bought a new electronic item on Lazada.vn which absolutely cannot be used. Wireless HDMI equipment AnyCast M2 Plus sold on Lazada According to a feedback from consumer Trinh Xuan Dieu to newswire ICTnews, Dieu ordered a wireless HDMI equipment AnyCast M2 Plus in black at the price of VND249,000 ($11) sold by Hola Hola company in Ho Chi Minh City. Dieu said this item is new but faulty, and can not be used. Dieu claimed: “After I complained, Lazada.vn told me to return the item and promised to pay my money back. However, after more than two weeks and after five complaints, Lazada has yet to return the amount that I paid for this poor-quality item.” In the last few years, ICTnews said it has been receiving many feedbacks and complaints from Lazada.vn’s customers. They were made angry enough by the slow and irresponsible service at Lazada to send letters to the Vietnam Competition Authority (VCA) of the Ministry of Industry and Trade (MoIT). This … [Read more...] about Lazada hit again by investigation over complaints of poor quality items?